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by Shirley Lacy,Jenny Dugmore

  • ISBN: 0580427641
  • Category: Money & Business
  • Author: Shirley Lacy,Jenny Dugmore
  • Subcategory: Skills
  • Other formats: doc rtf azw lit
  • Language: English
  • Publisher: BSI Standards (June 1, 2004)
  • Pages: 148 pages
  • FB2 size: 1839 kb
  • EPUB size: 1367 kb
  • Rating: 4.7
  • Votes: 372
Download A Manager's Guide to Service Management fb2

This book is intended to meet the need for a generic, broadly based book on service management

This book is intended to meet the need for a generic, broadly based book on service management. It describes service management concepts and the broader service management landscape

Jenny Dugmore, Shirley Lacy Be the first to ask a question about A Managers' Guide To Service Management. Lists with This Book. This book is not yet featured on Listopia.

Jenny Dugmore, Shirley Lacy. This publication is a comprehensive introduction to service management. It recognizes that services and service management are essential for organizations to generate revenue or to be cost-effective. This book has been updated in line with the new BS ISO/IEC 20000 series. It is aimed at managers and staff responsible for implementing, maintaining, improving or procuring service management. Be the first to ask a question about A Managers' Guide To Service Management.

Jenny Dugmore (author), Shirley Lacy (author). This book describes how understanding and meeting the requirements of ISO/IEC 20000 gives better control, greater efficiency and opportunities for improvements. Paperback Published: 28/02/2006. Publisher: BSI Standards ISBN: 9780580446429 Dimensions: 234 x 156 mm.

A Manager's Guide to Service Management. by Jenny Dugmore, Shirley Lacy. A Manager's Guide to IT Service Management: ISBN 9780580728457 (978-0-580-72845-7) Softcover, BSI British Standards Institution, 2011

A Manager's Guide to Service Management. ISBN 9780580728457 (978-0-580-72845-7) Softcover, BSI British Standards Institution, 2011. A Manager's Guide to IT Service Management: ISBN 9780580728457 (978-0-580-72845-7) Softcover, BSI British Standards Institution, 2011. Managing End-to-End Service (Achieving BS 15000). ISBN 9780580446375 (978-0-580-44637-5) Softcover, The Institution of Engineering and Technology, 2005. Published: 28 March 2006. by BSI British Standards. in A managers' guide to service management. A managers' guide to service management ; doi:10.

5 A Manager s Guide to Service Management Jenny Dugmore Shirley Lacy

5 A Manager s Guide to Service Management Jenny Dugmore Shirley Lacy. 13 Acknowledgements This book has been written with the input and assistance of people involved in the practical aspects of delivering services across all sectors and those actively involved in the development of best practice service management. Manager's guide to service management. Jenny Dugmore, Shirley Lacy. Achieving ISO/IEC 20000: Management decisions. Introduction to the ISO/Iec 20000 Series: It Service Management. This book combines the ITIL(r) view of configuratio. More). This publication has been developed as a result of demand from commercial and public sector organizations. It is aimed at managers and staff responsible for implementing, maintaining, improving o.

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A Manager's Guide to Service Management [paperback] Dugmore, Jenny,Lacy, Shirley [Jun 01, 2004]

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