» » Driving Change: The UPS Approach to Business

Download Driving Change: The UPS Approach to Business fb2

by Frederick Dalzell,Mike Brewster

  • ISBN: 1401309070
  • Category: Money & Business
  • Author: Frederick Dalzell,Mike Brewster
  • Subcategory: Management & Leadership
  • Other formats: mobi docx lrf lrf
  • Language: English
  • Publisher: Hyperion (June 12, 2007)
  • Pages: 320 pages
  • FB2 size: 1558 kb
  • EPUB size: 1727 kb
  • Rating: 4.7
  • Votes: 970
Download Driving Change: The UPS Approach to Business fb2

Everything about the book, Driving Change, is meticulously done.

Everything about the book, Driving Change, is meticulously done. Would you expect anything less from UPS? The jacket cover-brown and white with the UPS logo-is perfect. Casey then branded his service as cost competitive with any service in town, and his agents as dependable and hard workers.

Mike Brewster, Frederick Dalzell.

For the first time ever, one of the World's Most Admired companies. Mike Brewster, Frederick Dalzell. Mar 16, 2013 Melanie rated it really liked it. What emerges are clear-cut lessons from which any business can benefit.

Additional Product Features. Fred Dalzell, Mike Brewster. Place of Publication.

item 5 Driving Change: The Ups Approach to Business, Brewster, Mike & Dalzell, Fred, Us -Driving Change: The Ups Approach to Business, Brewster, Mike & Dalzell, Fred, Us. £. 5. Additional Product Features. Driving Change: The UPS Approach to Business.

The UPS Approach to Business. by Mike Brewster & Frederick Dalzell. To most people, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. How UPS uses culture as a competitive advantage. Why constructive dissatisfaction is encouraged at UPS.

What emerges are clear-cut lessons from which any business can benefit. Frederick Dalzell, Mike Brewster.

They cover UPS's history and development, detailing Casey's visions and methods, and showing how UPS has become a leader in global shipping and logistics. Feel free to highlight your book. Free shipping on rental returns. 21-day refund guarantee Learn more.

Driving Change: The UPS Approach to Business. by Mike Brewster, Frederick Dalzell. ISBN 9781401309077 (978-1-4013-0907-7) Softcover, Hyperion, 2007. Find signed collectible books: 'Driving Change: The UPS Approach to Business'.

For the first time ever, one of the "World's Most Admired" companies opens its doors for a fascinating, lively, and most of all instructive look at how it does business

We see them everywhere -- those brown trucks with the golden logo, the drivers delivering their share of 14 million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in America, known as much for its innovative practices as its skill in creating satisfied customers and employees.

Just in time for the company's hundredth anniversary, UPS has allowed authors Mike Brewster and Fred Dalzell unprecedented access to their facilities, their workers, and their history -- including their mistakes. What emerges are clear-cut lessons from which any business can benefit. Driving Change is an enlightening, absorbing, and dynamic account of a company at the very fulcrum of global commerce.


Reviews about Driving Change: The UPS Approach to Business (7):
Worla
Great reading
Gajurus
I have always wanted to know about how the delivery giant UPS became the company it is today. This book tells all! It tells from the small two person delivery company in Seattle Washington to the present UPS in Louisville, KY. I would highly recommend this book!
Grokinos
This is great to learn about UPS back ground and history, I would recommend for any UPS employee or fan.
DART-SKRIMER
Nice to read about a successful company. After working thirty years at UPS, a person can see how successful they've always been.
Throw her heart
This book is well written and describes the UBS story in detail. Lots of interesting examples of how they succeeded and failed in various stages of their corporate history. But it is a bit dry sometimes.
Hulore
Well written and informative
Thetath
Everything about the book, Driving Change, is meticulously done. Would you expect anything less from UPS? The jacket cover-brown and white with the UPS logo-is perfect. Then if you take away jacket, the hard back cover is also brown! Nicely done!

The book begins with an overview of the history of UPS. It explains how Jim Casey, an enterprising teenager, saw a market need in 1907 for delivering messages in his native Seattle, Washington. Casey then branded his service as cost competitive with any service in town, and his agents as dependable and hard workers. These traits would follow him as American Messenger Service turned into Merchants Parcel Service. That in turn morphed into United Parcel Service in 1919.

Beyond just history, the reader is informed how this company with the ubiquitous brown trucks is very innovative in providing better service at a more reasonable price. Before reading this book I would not have used the word "innovative" in the same sentence as UPS, yet UPS has been an industry leader in the package delivery business worldwide! My perception of UPS was challenged as the authors delved into how such a large corporation could embrace change. UPS could even miss the signals that the market was changing, as they did in the overnight delivery business and global expansion movement, but in an effort to "catch-up" could even surpass the competition.

What is the competitive edge that UPS has that other companies lack? Loyal employees who believe and enjoy the work that they do are that "secret ingredient." UPS is a company with a corporate culture like no other, although they have not been perfect. The book has done a beautiful job in explaining those lessons learned.

This book is well written, well researched, and surprisingly engaging. At the end of each chapter is a quick summary that synthesizes the major points of the chapter. I found this very helpful.

Armchair Interviews says: For anyone with an interest in organizational change, this book is a must read.
We've all seen the UPS commercials that ask, "what can Brown do for you?" That's a question that gets answered in Mike Brewster's book titled Driving Change, which takes us inside "Big Brown" to provide us with intriguing insights into operations management, logistics and its unique human element. Soundview recommends this book for any process-oriented business that wants to optimize its operation for the good of its customers, because Driving Change shows us how Brown does that every day. According to the author the secret revolves around UPS' people and it starts with every driver - that's the critical customer interface or "the heart and hands" of the UPS process. However, the technological "brains" for the company's global, package-shepherding service hums along as it processes data for more than 15 million packages every day in a Jersey suburb. But beyond these seemingly disparate yet vital UPS components lies a systemic ingenuity focused on delivering the goods - both figuratively and literally. For example, in Egypt UPS packages are delivered by mule while in Zambia, UPS relies on canoes to traverse the Zambezi River for its customers. Ultimately this book helps convey a sense of passion that the vast majority of UPS employees exhibit on the job - who knew passion preferred to wear brown!

Related to Driving Change: The UPS Approach to Business fb2 books: