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by Ogc

  • ISBN: 0113308779
  • Category: Money & Business
  • Author: Ogc
  • Subcategory: Industries
  • Other formats: lrf rtf mbr mobi
  • Language: English
  • Publisher: The Stationery Office/Tso; 1 edition (April 1, 2002)
  • Pages: 208 pages
  • FB2 size: 1281 kb
  • EPUB size: 1407 kb
  • Rating: 4.3
  • Votes: 512
Download Planning to Implement Service Management (IT Infrastructure Library) fb2

The book explains the steps required to implement or improve IT service provision. This book is one of a series issued as part of the "IT Infrastructure Library" that documents industry best practice for the support and delivery of IT services

The book explains the steps required to implement or improve IT service provision. It provides guidance on alignment of the business needs to IT and enables the reader to assess if IT service provision is meeting the requirements of the business. Where the business requirements are not being met it details the steps necessary to ensure the IT service provision does meet the current and future needs of the business. This book is one of a series issued as part of the "IT Infrastructure Library" that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation.

Office of Government Commerce (OGC). Planning to Implement Service Management. ITIL - Information Technology Infrastructure Library Cet article concerne Information Technology Infrastructure Library. London : The Stationery Office. Itil informatique - Information Technology Infrastructure Library Cet article concerne Information Technology Infrastructure Library. ITIL (Information Technology Infrastructure Library pour Bibliothèque pour .

OGC's ITIL ( IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. OGC PREFACE The ethos behind the development of ITIL (IT Infrastructure Library) is the recognition that organisations are increasingly dependent upon IT to satisfy their corporate aims and meet their business needs.

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not c nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency.

PDF A gap exists between IT management topics important to CIOs and . ITIL was developed in the 1980s by the British. organization OGC and is a framework of best. Planning to Implement Service Management: covers.

ITIL was developed in the 1980s by the British. practices in IT Service Management. project-management type processes related to. organisational change and planning, implementing. and improving service management ; Application Management: involves processes.

IT Service Management. Page 1 of 59. A Companion to the IT Infrastructure Library. Achieve This Management Overview. IT Service Management Timing and Planning Good Problem Management relies on an efficient Incident Management process. IT Service Management. The pocket guide has been designed as a handy reference book for the information technology (IT) Service Management Practitioners and for those taking the foundation Certificate in IT Service Management. It is a complementary publication to complete IT Infrastructure Library (ITIL).

Planning to implement service management . Small-scale implementation . The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT service management. The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT service management After the initial publication in 1989–96, the number of books quickly grew within ITIL v1 to more than 30 volumes.

Information Technology Infrastructure Library and IT service management provide one excellent avenue for IT departments to make a technology and business case for investment in information technology. By focusing on the best practices required for implementing an IT services infrastructure, these process-focused models allow users to understand what services we actually provide to the business. By using an architectural model to increase our understanding of how business views our services, ITSM will prepare better for reinventing IT according to the needs of its customers.

It also provides a roadmap to get from 'As Is' to 'To Be', checkpoints, and advice on how to maintain . A more detailed book that will easily supplant this one is "IT Service Management: An Introduction" (ISBN 9080671347).

It also provides a roadmap to get from 'As Is' to 'To Be', checkpoints, and advice on how to maintain momentum during the implementation. This guide also gives an example cost-benefit analysis supporting for service management process implementation, a process maturity framework, and a glossary of terms. A more detailed book that will easily supplant this one is "IT Service Management: An Introduction" (ISBN 9080671347)

Security Management Source: OGC The New ITIL Publications Framework.

Security Management Source: OGC The New ITIL Publications Framework. ITIL ® Foundations - Introduction to the IT Infrastructure Library Benefits of ITIL Alignment of IT with the business needs Improved service quality and responsiveness, ITIL incorporates quality management strategies Reduction of long-term costs for IT services, Balance between effectiveness and efficiency.

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT service management. The book explains the steps required to implement or improve IT service provision. It provides guidance on alignment of the business needs to IT and enables the reader to assess if IT service provision is meeting the requirements of the business. Where the business requirements are not being met it details the steps necessary to ensure the IT service provision does meet the current and future needs of the business. The aim therefore is to give practical guidance in evaluating the maturity levels of service management and on implementing improvement to the processes. This book is one of a series issued as part of the "IT Infrastructure Library" that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation, it is recommended that it be used in conjunction with the other ITIL books. Service management is a generic concept and the guidance in the ITIL books is applicable generically. The guidance is also scaleable - applicable to both small and large organizations. It applies to distributed and centralized systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldy if implemented sensibly and in full recognition of the business needs of the organization.

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